Delays, Exceptions & Peak Season

A customs hold means the authorities have paused your shipment's release to review it before it can move. Holds are routine and often random — most cl...

Both charges are about time, but on opposite sides of the terminal gate. Demurrage is charged when your container sits inside the port or terminal...

Port congestion is when a port has more vessels and containers than it can process smoothly, so ships wait offshore for a berth and containers take lo...

Rolled cargo is a booked shipment that gets bumped from its planned vessel or flight to a later one — usually because the ship or aircraft was overboo...

If your shipment is running late, start by checking its current status and estimated arrival in the portal — most delays show up on the shipment timel...