What's included vs excluded in your pricing

Your Prime Freight pricing covers the freight, the carrier surcharges we know about, and standard origin and destination handling. A handful of fees are only added if they actually happen at the origin or destination — and customs duties and taxes are billed separately. This article is the invoice side of the story; for what's in your quote before you book, see What's included in your quote.

Your quote and invoice both cover:

• Freight — port-to-port (or airport-to-airport) transport. See Freight per unit explained.

• Known carrier surcharges — such as GRI/GRA and PSS, included up front rather than sprung on you later. See How to read your invoice for the full surcharge glossary.

• Standard origin and destination handling — export documentation at origin and standard pickup and delivery at destination.

• Cargo insurance — when you've requested it, insurance appears on both the quote and the invoice. See Why insure your cargo.

Some costs can't be known when we quote, because they depend on conditions at the destination. These aren't in the quote, but they'll appear on the invoice if they happen:

• Chassis split fee — when the chassis and container have to be picked up from different locations.

• Shipping labor fee — extra labor to load or unload.

• Inside delivery fee — moving cargo beyond the loading dock, into the building.

• Pallet exchange fee — swapping pallets at delivery.

• Per diem fee — a daily charge when equipment is held past its free time.

• Pre-pull fee — pulling a container from the terminal early to avoid demurrage.

• Trucking wait fee — when a delivery driver waits past the free time during a live unload. See Trucking and drayage for FCL.

Note: In some cases the actual invoice is lower than the quote — for example, if a surcharge was announced but then reduced or cancelled by the carrier.

• Customs duties and taxes — quoted as an estimate, not part of the freight price. See Payment methods and paying duties and Customs duties and HTS codes.

• Amazon final-mile delivery — when you ship to Amazon FBA and use an Amazon-partnered carrier for final delivery, Amazon bills you directly for that trucking. It won't be on your Prime Freight quote or invoice. See Paying Amazon for final delivery.

You book a shipment to your warehouse. Your quote and invoice both include the freight, a fuel surcharge, and delivery to the warehouse door. When the driver arrives, your dock is backed up and the container is dropped for later unloading — so a drop fee and a per diem for the extra chassis days appear on the final invoice. Everything else matches the quote.

We quote the full amount we expect to invoice, minus customs duties. The only additions are conditional fees that genuinely occur on the ground — and we work with you and your warehouse to avoid them where we can. If your invoice is higher than your quote, Why is my invoice higher than my quote? explains the usual reasons.

• What's included in your quote (and what isn't)

• How to read your invoice

• Pickup and delivery fees

• Trucking and drayage for FCL

• Why is my invoice higher than my quote?

• Freight & shipping glossary