Supported browsers and access

The Prime Freight portal works best on the current version of a modern, up-to-date browser. For the smoothest experience, keep your browser updated to its latest version.

Note: Very old or unsupported browsers may cause pages to load incorrectly or features to stop working. If something looks broken, updating your browser is the first thing to try.

• A portal account. You need an approved account and password. If you don't have one yet, see Set up your account.

• A stable internet connection. The portal loads live data, so a dropped connection can interrupt pages mid-load.

• JavaScript and cookies enabled. These are on by default in supported browsers; corporate security settings occasionally block them.

• Double-check your email and password. Make sure Caps Lock is off and there are no extra spaces.

• Reset your password using the reset option on the sign-in page if you've forgotten it or it isn't working.

• Confirm your account is active. New accounts need to be verified before you can sign in — see Set up your account.

• Check your spam or junk folder.

• Confirm the address. The email goes to the address on your account; if it's wrong, contact your Prime Freight team.

• Request a fresh link if the one you have has expired.

• Refresh the page and try again.

• Clear your browser cache to remove an outdated stored version of the site.

• Disable browser extensions temporarily — ad blockers and privacy extensions sometimes block portal features.

• Try a different supported browser to see whether the problem is browser-specific.

Contact your Prime Freight team. It helps to tell us which browser and version you're using and what you see on screen (a screenshot is ideal).

• Set up your account

• Start here: your Prime Freight portal

• Update your profile and account