Start here: your Prime Freight portal
Short answer
The Prime Freight portal is your one place to move cargo end to end — get instant freight rates, request a booking, track every shipment, and handle your documents and invoices without a string of emails. This article points you to the right place to start, whatever you came to do.
New here? Begin with Set up your account, then Take a tour of the portal.
What you can do in the portal
The portal brings the whole shipment lifecycle into one login:
Get a rate now. RateSearch gives you live ocean and air freight rates on demand, so you can price a lane and move straight to a booking instead of waiting on a quote.
Book and approve shipments. Turn a rate or quote into a booking and approve it online — see View and approve a booking.
Track your cargo. Follow every shipment from origin to delivery, with milestones, customs status, and documents in one view — see Track your shipments.
Manage documents and invoices. Find your Bill of Lading, arrival notices, and invoices without digging through email — see View invoices and manifests.
See the bigger picture. Analytics and market intelligence show your shipping trends, spend, and lane conditions such as port congestion — see Use Analytics and Market Intelligence.
New to freight forwarding?
If terms like freight forwarder, consignee, or Incoterms are new, that's normal — freight has its own vocabulary. Two articles get you oriented fast:
What a freight forwarder does explains the role Prime Freight plays in your shipment.
The freight and shipping glossary is a plain-English reference for the terms you'll see in your quotes, invoices, and documents.
A typical first journey
Most customers follow the same path the first time:
Set up your account and sign in.
Take a tour of the portal so you know where each section lives.
Run a rate search to price your shipment.
Request a booking on the option you want.
Track your shipment through to delivery.
How this works at Prime Freight
The portal is self-serve, but you're never on your own. Your Prime Freight team sees the same shipments, rates, and documents you do, so you can start something online and hand it to us at any point — or ask us to handle it for you. For anything unusual — oversized cargo, special commodities, or a lane you don't see — reach out and we'll prepare a custom quote. See Request a custom air or ocean rate.