Using the Portal

How to manage the addresses saved to your company account — the warehouses, delivery points, and pickup addresses you reuse across bookings and delive...

How to keep your personal details current and set your company's preferences for alerts, quotes, invoices, and booking approvals. Every customer can u...

How to use the Delivery section to follow the last stage of a shipment — the final delivery of your cargo to its destination. Open Deliveries. Sele...

How to look up shipping schedules in the portal so you can see estimated departure and arrival dates for a route before you book. Useful for planning ...

How to request a custom air or ocean rate when you need pricing that an instant search can't give you — for example an unusual lane, oversized cargo, ...

How to view your purchase orders (POs), filter to the one you need, and create a new PO. A purchase order records what you're buying from a supplier s...

How to use the Analytics section to understand your own shipping activity and the wider market. It's for anyone who wants to track spend and perform...

How to see your suppliers, add a new one, and use a supplier record to reach the shipments and bookings connected to it. Your supplier is the company ...

How to find the quotes we've prepared for your shipping lanes, read what's in each one, and accept the quote you want. Accepting a quote is the first ...

How to create a public tracking link for a shipment and share it with someone who doesn't have a portal login — such as a colleague, supplier, or your...

How to use the Manifest section to review your shipments' manifests, reach the related shipment, and download a finalized invoice. A manifest lists ...

How to request cargo insurance for a shipment from inside the portal. For customers who want their goods covered against loss or damage in transit. ...

How to use the PO & Style Manager to link your purchase orders ( POs ) — and the individual product styles on them — to the shipments that carry the...

How to find the agent responsible for your shipments and get their contact information, so you know exactly who to reach for a question or an update. ...

How to find a booking, review its details and quote, and approve or reject it. A booking is the request your Prime Freight team raises to move a speci...

How to find a shipment, read its status and timeline, and get to its documents. For customers tracking ocean or air cargo from booking through deliver...

How to subscribe to the trade lanes you care about so the portal sends you automatic updates about those routes. Useful if you ship the same origin-to...